About

 

PRIVACY NOTICE FOR WELLNESS MEDICAL

Wellness Medical holds some information about you. This document outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to [email protected]. We keep our Privacy Notice under regular review. This Privacy Notice was written and applied in May 2018 in accordance with GDPR (General Data Protection Regulation). We keep our Privacy Notice under regular review.

What We Do

Wellness Medical provides private medical advice and treatments based on nutrition, allergy and environmental principles. We aim to understand the underlying causes of your health issues and provide an effective approach to the treatment of persistent health problems, through a combination of medical consultations, diet and lifestyle analysis, biochemical and other laboratory testing, and complementary medicine.

1. How We Obtain Your Personal Data

Information provided by you

You provide us with personal data in the following ways:

• By completing a medical questionnaire
• By signing a terms of agreement form
• During a medical consultation
• Through email, over the telephone or by post
• By making online and bank cheque payments

This may include the following information:

• basic details such as name, address, date of birth, contact details and next of kin
• details of contact we have had with you such as referrals and appointment requests
• health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans
• GP and specialist contact information
• Banking details

We use this information to provide you with healthcare services, and to receive appropriate payments. This means that the legal basis of our holding your personal data is with your consent for the specific purpose of your healthcare.

We retain both paper records and electronic records, with all paper records under locked storage, and electronic records held electronically in secure systems that are deemed GDPR compliant.

Following your last contact with us we will retain your personal data indefinitely unless instructed otherwise. This is because the General Medical Council instructs that all such records be retained “for the foreseeable future”. In this case the legal basis of our holding your personal data is in the public interest – now termed a “public task”. The purpose is that we may be required to share this information with public bodies – see under 4. Do you share my information with other organisations?

Information we get from other sources

We may obtain sensitive medical information in the form of correspondence from other doctors and practitioners, and test results from laboratories. We use this information to provide you with direct healthcare.  This means that the legal basis of our holding your personal data is for the specific purpose of your healthcare.

We may seek to obtain sensitive information from other healthcare providers.  The provision of this information is subject to you giving us your explicit consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.

2. How we use your personal data

We act as a data controller for use of your personal data to provide direct healthcare.  We also act as a controller and processor regarding the processing of your data from third parties such as testing companies and other healthcare providers.  We act as a data controller and processor regarding the processing of cheques and online payments.

We undertake always to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.  We will also take reasonable security measures to protect your personal data storage.

We may share your case history in an anonymised form with our peers for professional development.  This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites.  We will seek your explicit consent before processing your data in this way.

We may also use your data for marketing purposes such as website articles, but this would be subject to you giving us your explicit consent.

3. Do you share my information with other organisations?

We will keep information about you confidential.  We will only disclose your information to other third parties with your explicit consent.

We will seek your explicit consent before sharing your information with laboratories or imaging services except for the following 3 unique identifiers which are required by laboratories to be on test requests before they can proceed with testing: Family Name, Given Name, Date of Birth.

We will seek your explicit consent before sharing your information with your GP or other healthcare providers.  However, if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

We may use your personal data where there is an overriding public interest in using the information e.g. to safeguard an individual, or to prevent a serious crime.  Also, where there is a legal requirement such as a formal court order. You should be aware that the General Medical Council (GMC) and the Care Quality Commission are legally entitled to obtain your information from us under exemptions, known as “derogations”, made by the UK to the GDPR.

We may also share your personal data with our indemnity association, The Medical Defence Union, for the processing of any complaint made by you.

4. What are your rights?

Under the GDPR requirements, 2018, every individual has the right to see, amend, delete, or have a copy of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data, you must make a subject access request in writing to the practice at the postal or email address at the end of this document. Under special circumstances, some information may be withheld.  We shall respond within 20 working days from the point of receiving the request and all necessary information from you.  Our response will include the details of the personal data we hold on you including:

• Sources from which we acquired the information
• The purposes of processing the information
• Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

• Have your information deleted
• Have your information corrected or updated where it is no longer accurate
• Ask us to stop processing information about you where we are not required to do so by law or in accordance with GMC
• Receive a copy of your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller, without hindrance from us.
• Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights then please write to the postal or email address at the end of this document.

5. What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so, and any processing must be fair and lawful.

Within the health sector, we also must follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, and protect personal and confidential information held electronically. We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

Wellness Medical is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).

6. How long do you hold confidential information for?

Following your last contact with us we will retain your electronic medical records indefinitely unless instructed otherwise, as specified by guidance from our professional body the General Medical Council.

7. Website technical details

Forms

We do use electronic email forms on our website making use of an available ‘forms module’ which has built-in features to help ensure privacy. We also aim to use secure forms where appropriate.

In compliance with EU legislation, the following table lists the use of cookies on this web site:

Cookie name	Purpose
AcceptCookies	This is used to store whether you have agreed to receive cookies. Persistent for one year.
Google Analytics _	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

 

Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.

Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information. Note also our statement on analytics software below – as analytics software also uses cookies to function.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

8. Analytics

Like most websites, we make use of analytics software to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.

 

9. Complaints

If you have a complaint regarding the use of your personal data then please contact us by emailing to this address, and we will do our best to help you:

[email protected]

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint (about the use of your personal data only) to the Information Commissioner’s Office (ICO), The website is:

https://ico.org.uk/for-the-public/

You can also contact them on 01625 545745 or 0303 1231113.

All other complaints should first be made to us at the above address, but if you wish to take matters further our Complaints Resolution Procedure is available on request.